Course Content

Building your leadership capacity

  1. 1

    • Watch - How to get the most from this course
  2. 2

    • Read - Don't be afraid of conflict

    • Download the Guide - Where conflict comes from

    • Watch - Conflict is normal

    • Check your understanding

  3. 3

    • Read - Why your mindset matters

    • Watch - Your Mindset Matters

    • Download the Guide - You can do this - winning the battle for your mind

    • Watch - Dr Alia Crum - Change your Mindset

    • Test your learning
  4. 4

    • Read - Empathy vs Sympathy

    • Watch - Empathy is essential

    • Download the Guide - Empathy is essential

    • Watch - Simon Sinek - Empathy.

    • Check your understanding

  5. 5

    • Read - When issues flare, how do people respond?

    • Watch - Dealing with difficult behaviour

    • Download the Guide - Strategies for difficult behaviour

    • Check your understanding

  6. 6

    • Read - Honour the process

    • Watch - How to nail the conversation

    • Download the Guide - The elements of a crucial conversation

    • Check your understanding

  7. 7

    • Watch - Don't neglect the small things

Your Course Facilitator

Andrew Toogood - MD Proclaim Consulting

Andrew is an in-demand keynote speaker, facilitator and consultant with over 20 years leadership experience. His approach is down to earth, humorous and he has a natural ability to motivate & inspire his audience. Andrew gained significant commercial experience over a decade working in senior roles in Corporate Banking for a large international banking group. Experience of managing teams and clients across different countries and regions as well as development & implementation of business development strategy for global companies gives Andrew a clear insight into the issues facing leaders today. Andrew works across EMEA and the US as a facilitator, speaker and coach.

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